We want to put things right when they go wrong. If you're unhappy with our service, please tell us.
Step 1 — Tell us
Call +44 7501 914160 or write to Tradeor Limited, 6 Homer Street, London, W1H 4NT. Tell us what happened, the property involved, and what you'd like us to do.
Step 2 — We acknowledge and investigate
We'll acknowledge your complaint, look into it properly, and send you a full written response setting out what we found and what we'll do about it.
Step 3 — Final review
If you're not satisfied with our response, ask for a review by a director, who will send you our final written position.